These Terms & Conditions govern your access to and use of the dei11 platform. Please read them carefully before creating an account or placing any wager. By registering, you confirm that you have read, understood, and agreed to every clause set out below.
Effective Date: 1 January 2026 | Last Revised: 1 January 2026In these Terms & Conditions, the following terms carry the meanings assigned to them below unless the context clearly requires otherwise.
| "dei11" / "we" / "us" | The operator of the gaming platform accessible at dei11.app, including its subsidiaries, affiliated entities, employees, and authorized agents. |
| "Platform" | The dei11 website (dei11.app), all sub-pages, mobile-optimized interfaces, APIs, and any related gaming software or streaming infrastructure operated by dei11. |
| "Member" / "you" | Any individual who has created a registered account on the dei11 Platform and whose registration has been confirmed by dei11. |
| "Account" | The personal gaming account created by a Member on the Platform, through which all deposits, withdrawals, wagers, and bonus transactions are conducted. |
| "Balance" | The total available funds held in a Member's Account, denominated in Indonesian Rupiah (IDR), comprising deposited funds minus any applicable withdrawals and wager settlements. |
| "Wager" / "Bet" | Any real-money stake placed by a Member on any game, sporting event, or other outcome available on the Platform, including sports bets, casino game rounds, and lottery draws. |
| "Bonus" | Any promotional credit, free-spin allocation, cashback award, or other non-deposit incentive offered by dei11 to Members, subject to specific terms published alongside each promotion. |
| "KYC" | Know Your Customer — the identity and age verification procedures applied by dei11 at registration and, where required, prior to processing withdrawals or activating account features. |
| "Prohibited Jurisdiction" | Any country, territory, or region from which access to or use of the Platform is restricted under applicable law or dei11 internal compliance policy. |
2.1 Age Requirement. You must be at least 21 years of age to register for or use the dei11 Platform. This age threshold applies universally to all Members regardless of any lower age of majority that may apply under local law. dei11 enforces this requirement through automated identity verification at registration and reserves the right to request documentary evidence of age at any time.
2.2 Residency. The dei11 Platform is primarily designed for and marketed to residents of Indonesia. By registering, you represent that you are an individual resident in Indonesia accessing the Platform for personal entertainment purposes.
2.3 Legal Capacity. You must have full legal capacity to enter into a binding contract. You must not be subject to any court order, guardianship arrangement, or legal restriction that prevents you from conducting financial transactions or entering into agreements of this nature.
2.4 Self-Exclusion. You must not currently be subject to a voluntary or mandatory self-exclusion order on the dei11 Platform or any other regulated gaming platform. Attempting to circumvent an active self-exclusion — including by registering a new account — is a material breach of these Terms.
3.1 One Account Per Person. Each individual may hold only one active Account on the dei11 Platform. Creating duplicate or multiple accounts — whether using different personal details, device identifiers, payment methods, or household connections — is strictly prohibited and constitutes grounds for immediate suspension and permanent closure of all associated accounts.
3.2 Accurate Information. You must provide complete and accurate information during registration, including your full legal name, date of birth, residential address in Indonesia, mobile phone number, and a valid email address. Providing false, incomplete, or misleading information is a breach of these Terms and may result in account closure and forfeiture of any Balance.
3.3 Identity Verification (KYC). dei11 conducts identity verification at the point of registration. You may be required to submit a copy of a valid government-issued identity document (e.g., Indonesian KTP or passport) and, in certain cases, proof of address. dei11 reserves the right to suspend withdrawals or restrict account features until satisfactory verification documents have been received and reviewed.
3.4 Account Approval. Registration of an Account does not in itself constitute acceptance by dei11. dei11 reserves the right to decline any registration application without providing a reason.
3.5 Corporate and Nominee Accounts. Accounts may only be opened in the name of the natural person who will use the Account. Opening an Account on behalf of a third party, a corporate entity, or under a pseudonym is prohibited.
4.1 Member Responsibility. You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. dei11 will not ask you for your password at any time. Do not share your credentials with any third party.
4.2 Unauthorized Access. You must notify dei11 immediately via live chat or at [email protected] if you become aware of any unauthorized access to your Account or if you suspect your credentials have been compromised. dei11 will not be liable for losses resulting from unauthorized use of your Account where you have failed to take reasonable precautions or where you have shared your credentials with a third party.
4.3 Session Security. dei11 automatically terminates idle sessions after a defined inactivity period. You should always log out of your Account when using a shared or public device. dei11 cannot guarantee the security of devices not under your exclusive control.
4.4 Suspicious Activity. dei11 reserves the right to temporarily suspend an Account where login attempts from unusual devices, IP addresses, or geographic locations trigger our automated fraud-detection systems. A temporary suspension of this kind is a precautionary security measure and does not constitute a finding of wrongdoing by the Member.
5.1 Accepted Methods. dei11 accepts deposits via the following channels: BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI (Bank Syariah Indonesia), Bank Permata, DANA, OVO, GoPay, ShopeePay, and LinkAja. All transactions are settled in Indonesian Rupiah (IDR). dei11 does not currently accept cryptocurrency, wire transfers, or foreign currency deposits.
5.2 Minimum Deposit. The minimum single deposit is Rp 10.000. dei11 does not impose a maximum single deposit, though payment processors and individual bank accounts may apply their own daily transaction limits.
5.3 Processing Time. Deposits via local bank transfer and e-wallet are credited to your dei11 Account instantly upon confirmation by the payment processor. Processing delays caused by the Member's bank or e-wallet provider are outside dei11's control.
5.4 Own Funds Only. You may only deposit funds that legally belong to you. Depositing funds derived from illegal activity, or depositing on behalf of a third party, is prohibited and will be reported to the relevant authorities.
5.5 Deposit Fees. dei11 does not charge a transaction fee on deposits. Any fees levied by your bank or e-wallet provider are the Member's own responsibility.
6.1 Withdrawal Channels. Withdrawals may only be processed to a bank account or e-wallet that is (a) registered in the Member's own name, (b) the same method used to fund the Account on at least one prior occasion, and (c) verified as part of the KYC process. dei11 does not process withdrawals to third-party accounts under any circumstances.
6.2 Minimum Withdrawal. The minimum withdrawal amount is Rp 50.000. Withdrawals below this threshold will not be processed.
6.3 Processing Time. Withdrawal requests submitted by verified Members are typically processed within 15 minutes for e-wallet methods (DANA, OVO, GoPay, ShopeePay) and within 15–60 minutes for bank transfers (BCA, BRI, BNI, Mandiri). Processing times outside WIB business hours may be longer in exceptional circumstances. dei11 targets same-day processing for all requests submitted before 23:00 WIB.
6.4 Identity Verification Prior to Withdrawal. dei11 reserves the right to complete full KYC verification before processing any withdrawal request. Members who have not submitted identity documents may experience a delay. This is a regulatory compliance measure, not a restriction on legitimate winnings.
6.5 Withdrawal Holds. dei11 may place a temporary hold on a withdrawal where (a) the Account is under a security review; (b) bonus wagering requirements have not been satisfied; or (c) the withdrawal triggers an anti-money-laundering check. dei11 will communicate the reason for any hold to the Member promptly.
6.6 Unclaimed Balances. Accounts that remain inactive (no login, deposit, or wager) for a period of 180 consecutive days may be classified as dormant. dei11 will notify the Member via their registered email address before applying any dormancy policy to the Balance.
7.1 General Bonus Terms. All bonuses, free spins, cashback offers, and promotional credits issued by dei11 are subject to the specific terms published alongside each promotion in addition to the general provisions of this clause. In the event of a conflict between a promotion's specific terms and these general Terms, the specific promotion terms take precedence.
7.2 Wagering Requirements. Unless explicitly stated otherwise in a promotion's terms, all bonuses are subject to a minimum wagering requirement before the bonus amount or any winnings derived from it may be withdrawn. The applicable wagering multiplier for each promotion is stated clearly in the promotion description accessible on the Platform.
7.3 One Bonus Per Member. Each promotion is available once per Member, per household, and per device unless the promotion terms explicitly state otherwise. Attempting to claim the same promotion multiple times using different Accounts is prohibited.
7.4 Abuse Prevention. dei11 reserves the right to void bonus awards and associated winnings, and to close Accounts, where it determines that a Member has engaged in bonus abuse, including but not limited to: coordinated wagering designed to guarantee a mathematical advantage, low-risk hedging strategies exploiting bonus terms, or collusion between Members.
7.5 Expiry. Bonus funds and free-spin awards expire at the time specified in the relevant promotion terms. Expired bonus funds are removed from the Account Balance automatically without further notice.
7.6 No Cash Value. Bonus funds have no cash value and cannot be transferred, gifted, or exchanged for cash except to the extent that wagering requirements have been satisfied and the bonus terms permit withdrawal of resulting winnings.
8.1 Finality of Settled Bets. Once a wager has been settled by dei11, the decision is final. Errors in settlement may be corrected within a reasonable time window, but settled outcomes are not subject to reopening on the basis of Member preference or disagreement.
8.2 Odds and Prices. dei11 reserves the right to alter posted odds, lines, and prices at any time prior to a wager being accepted and confirmed. Odds quoted before a wager is confirmed do not constitute a binding offer by dei11.
8.3 Void Bets. A wager may be voided, and stakes returned to the Member's Balance, in circumstances including but not limited to: event cancellation, venue change, force majeure, technical error, obvious pricing error, or where dei11 reasonably determines that the integrity of the relevant event has been compromised.
8.4 Maximum Payout. dei11 applies maximum single-event payout limits, which vary by product and sport. Current maximum payout limits are published in the sportsbook and casino help sections of the Platform and may be updated periodically.
8.5 Integrity. Members must not, directly or indirectly, use information obtained through participation in the dei11 Platform to engage in match-fixing, spot-fixing, or any other conduct that could undermine the integrity of any sporting event.
The following conduct is strictly prohibited on the dei11 Platform. Engaging in any of the activities listed below may result in immediate Account suspension, permanent closure, forfeiture of Balance, and referral to law enforcement or regulatory authorities:
10.1 Suspension. dei11 may suspend an Account at any time, with or without prior notice, where it has reasonable grounds to believe that a breach of these Terms has occurred or is under investigation. A suspended Account may not place new wagers or process withdrawals during the suspension period.
10.2 Permanent Closure. Following a completed investigation, dei11 may permanently close an Account where a material breach of these Terms is confirmed. In such cases, dei11 will determine in its sole discretion whether any remaining Balance is returned to the Member or forfeited, depending on the nature of the breach.
10.3 Voluntary Closure. Members may request Account closure at any time by contacting dei11 customer support. Prior to closure, any outstanding wagers will be settled and any remaining Balance will be returned to the Member's registered withdrawal method subject to completed KYC.
10.4 Self-Exclusion. Members who wish to stop gambling may request a self-exclusion period through the dei11 Responsible Gaming tools. Self-exclusion requests are processed within 24 hours. During a self-exclusion period, dei11 will take reasonable technical steps to prevent the Member from accessing the Platform, though dei11 cannot guarantee that access via all pathways will be blocked.
11.1 Commitment. dei11 is committed to promoting responsible gaming and minimizing harm associated with problem gambling. The tools described in this clause are available to all Members at no cost.
11.2 Deposit Limits. Members may set daily, weekly, or monthly deposit limits through the Account settings panel. Once set, deposit limits take effect immediately. Requests to increase a deposit limit are subject to a 72-hour cooling-off period before the increase is applied.
11.3 Session Time Limits. Members may configure session duration reminders and automatic logout timers within their Account settings. dei11 encourages all Members to use these tools as part of a planned, time-limited gaming session.
11.4 Reality Checks. The Platform displays a session clock on all game pages to help Members track their time in-session. dei11 may also send optional email or on-site notifications when a Member's session or deposit activity meets defined thresholds.
11.5 Self-Exclusion. Members may request a self-exclusion period of 30 days, 90 days, 180 days, 1 year, or permanent exclusion. Requests must be submitted via live chat or at [email protected]. A permanent self-exclusion cannot be reversed.
For further guidance, please review the full dei11 Responsible Gaming page.
12.1 Ownership. All content on the dei11 Platform — including but not limited to the dei11 brand name, logo, visual design, software code, game interfaces, written content, graphics, and audio — is the exclusive property of dei11 or its licensed content providers. No content may be reproduced, distributed, modified, or used for commercial purposes without the prior written consent of dei11.
12.2 Limited License. dei11 grants you a personal, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your own private entertainment in accordance with these Terms. This license does not extend to downloading, copying, or otherwise reproducing Platform content outside of normal browsing behavior.
12.3 Third-Party Content. The dei11 Platform includes game titles and streaming content provided by third-party studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Pocket Games Soft. All intellectual property rights in such content remain with the respective studios and are licensed to dei11 for use on the Platform.
13.1 "As Is" Basis. The dei11 Platform is provided on an "as is" and "as available" basis. dei11 does not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components. Scheduled and unscheduled maintenance windows may occur; dei11 will endeavor to provide reasonable advance notice for planned maintenance.
13.2 Exclusion of Consequential Loss. To the fullest extent permitted by applicable law, dei11 excludes all liability for indirect, incidental, consequential, or punitive losses arising from your use of or inability to use the Platform, including loss of profits, loss of wagering opportunity, or loss of data.
13.3 Cap on Direct Liability. dei11's aggregate direct liability to any individual Member in respect of any claim arising from these Terms or use of the Platform shall not exceed the total net deposits made by that Member in the 30 days preceding the event giving rise to the claim.
13.4 Force Majeure. dei11 shall not be liable for failure or delay in performing its obligations where such failure or delay is caused by circumstances beyond its reasonable control, including natural disasters, government actions, civil unrest, power failures, telecommunications outages, or cyberattacks.
14.1 Privacy Policy. The collection, processing, and retention of personal data by dei11 is governed by the dei11 Privacy Policy, which forms part of these Terms by reference. By registering for a dei11 Account, you consent to the processing of your personal data as described in the Privacy Policy.
14.2 Data Sharing. dei11 may share Member data with payment processors, identity verification providers, fraud prevention services, and regulatory or law enforcement bodies where required by law or where necessary to protect the integrity of the Platform.
14.3 Marketing Communications. With your consent at registration, dei11 may send you promotional communications by email or in-Platform notification. You may withdraw this consent at any time through your Account settings or by contacting [email protected].
15.1 Right to Amend. dei11 reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to Members via their registered email address and/or a prominent notice on the Platform not less than 14 days before the amended terms take effect.
15.2 Continued Use. Continued use of the Platform after the effective date of any amended Terms constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the Platform and may request Account closure under Clause 10.3.
15.3 Version History. The effective date and revision date at the top of this document will be updated each time these Terms are amended. Previous versions are available from dei11 customer support on request.
16.1 Governing Law. These Terms & Conditions shall be governed by and construed in accordance with the applicable laws governing the operations of dei11 as an internationally regulated gaming operator. Nothing in this clause is intended to restrict the statutory consumer rights available to residents of Indonesia under applicable Indonesian consumer protection law.
16.2 Dispute Resolution — First Step. In the event of any dispute arising from your use of the dei11 Platform or these Terms, you must first contact dei11 customer support at [email protected] and allow dei11 a reasonable period (not less than 10 business days) to investigate and respond before escalating the matter further.
16.3 Informal Resolution. dei11 is committed to resolving Member disputes fairly and promptly. The majority of disputes are resolved at the first-contact level by our dedicated support team. Where a resolution cannot be reached informally, dei11 will engage in good-faith mediation before any formal proceedings are commenced.
16.4 Severability. If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining Terms, which shall continue in full force and effect.
If you have questions, concerns, or complaints regarding these Terms & Conditions, the dei11 Platform, or any transaction on your Account, please contact us using the details below.
Customer Support (Live Chat): Available 24/7 via the live chat button on the dei11 Platform. Indonesian-speaking agents are on duty during all WIB peak hours (09:00–24:00 WIB).
Email: [email protected] (plain text — not a clickable link). We aim to respond to all email inquiries within 24 hours.
Responsible Gaming Support: Members experiencing difficulties with gambling should contact our support team directly via live chat for immediate assistance. See also our Responsible Gaming page for self-help tools and external support resources.
dei11's Terms are written to be transparent, not obstructive. Every clause is designed to establish a fair, balanced relationship between dei11 and its Members — with clear rules on both sides and no hidden restrictions.
All wagering requirements, expiry periods, and eligible games for every dei11 bonus are published in full before you claim. No buried conditions, no surprise disqualifications for normal play patterns.
The requirement to withdraw only to a verified, Member-owned bank account or e-wallet protects your funds from unauthorized transfers — even if your login credentials are ever compromised.
dei11's mandatory 21+ age verification at registration protects minors from accessing the Platform and fulfills dei11's duty as a responsible operator in the Indonesian market.
Deposit limits, session timers, and self-exclusion options are built directly into dei11's platform and are available to every Member at no cost, at any time, without requiring a support ticket.
If you ever have a dispute with dei11, the Terms set out a clear, step-by-step resolution process — starting with direct support contact, moving to good-faith mediation. No arbitrary outcomes, no unilateral decisions without explanation.
You've read the terms. dei11 holds up its end — instant IDR deposits, fast withdrawals, fair games, and 24/7 Indonesian-speaking support. Sign in and experience it for yourself. Adults only —21+.