dei11 Privacy Policy

1.1 Who We Are. dei11 operates the online gaming platform accessible at dei11.app, providing sports betting, live casino, slots, and related gaming services primarily to residents of Indonesia. References to "dei11", "we", "us", and "our" in this Privacy Policy refer to the operator of dei11.app and its authorized data processors.

1.2 Scope. This Privacy Policy applies to all personal data processed by dei11 in connection with:

• Registration and maintenance of a dei11 Member account;
• Use of any feature, game, or service on the dei11 Platform;
• Deposits, withdrawals, and financial transactions conducted through the Platform;
• Communications between you and dei11 customer support;
• Your visits to dei11.app, including browsing activity collected via cookies and similar technologies.

1.3 Agreement. By creating a dei11 Account or by continuing to use the Platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, you should discontinue use of the Platform and may request Account closure in accordance with the dei11 Terms & Conditions.

The following terms carry the meanings assigned below throughout this Privacy Policy.

3.1 Registration Data. When you create a dei11 Account, we collect the following information: full legal name, date of birth, residential address in Indonesia, mobile phone number, and email address. This data is required to open an Account; without it, registration cannot be completed.

3.2 Identity Verification (KYC) Data. To comply with age-verification and anti-money-laundering requirements, dei11 collects copies of government-issued identity documents, such as an Indonesian KTP (Kartu Tanda Penduduk) or passport. We may also collect a recent proof of residential address (such as a utility bill or bank statement). Document images are processed by a certified third-party identity verification provider under strict data processing agreements.

3.3 Financial Data. When you make a deposit or request a withdrawal, dei11 collects the name registered to the payment method, bank account or e-wallet identifier (account number/username), and transaction amounts and timestamps. dei11 does not store full bank card numbers; payment card processing, where applicable, is handled by PCI-DSS-compliant payment processors who do not pass full card data back to dei11.

3.4 Gaming Activity Data. dei11 collects data relating to your activity on the Platform, including games played, wagers placed, outcomes, session durations, bonus usage, and responsible-gaming tool settings. This data is used for account management, regulatory compliance, fraud prevention, and product improvement.

3.5 Communications Data. When you contact dei11 customer support via live chat, email, or any other channel, we record the content of those communications and associated metadata (timestamps, session identifiers). Records of support interactions are retained for quality assurance and dispute-resolution purposes.

3.6 Technical & Device Data. dei11 automatically collects technical data when you access the Platform, including IP address, browser type and version, operating system, device type and identifier, screen resolution, referring URL, and pages visited within dei11.app. This data is used for security monitoring, fraud detection, and platform performance analytics.

3.7 Marketing Preference Data. If you opt in to marketing communications at registration or subsequently, dei11 stores your marketing preferences and records of communications sent to you.

dei11 collects personal data through the following mechanisms:

• Directly from you — when you register, complete KYC verification, make a deposit or withdrawal request, update your Account settings, or contact our support team.
• Automatically — via cookies, server logs, and similar tracking technologies when you browse dei11.app or use the Platform (see Clause 8 for details).
• From payment processors — confirmation data, transaction identifiers, and payment status updates received from BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, DANA, OVO, GoPay, ShopeePay, LinkAja, and other payment partners upon processing a deposit or withdrawal.
• From identity verification providers — verification outcomes and risk assessments returned by our KYC provider following document submission.
• From fraud prevention services — device fingerprint assessments, IP reputation scores, and behavioral risk indicators returned by fraud-detection service providers integrated into the Platform.

dei11 processes your personal data on the following legal bases:

6.1 Account Management. dei11 uses your registration and KYC data to open, maintain, and administer your Account, verify your identity and age, process login requests, and enforce the one-account-per-member rule.

6.2 Transaction Processing. Financial data is used to process deposit instructions and withdrawal requests, reconcile balances, investigate disputed transactions, and generate history records accessible within your Account.

6.3 Fraud Detection and Security. Technical, device, and behavioral data is analyzed to detect suspicious login activity, identify multi-accounting, flag potential money-laundering patterns, and prevent unauthorized access to Member accounts. dei11 uses a combination of automated rule-based systems and manual review for this purpose.

6.4 Responsible Gaming Compliance. Gaming activity data and deposit history are monitored against responsible-gaming indicators to identify Members who may be experiencing difficulties. Where indicators are triggered, dei11 may proactively contact the Member to offer support tools or, where required by compliance obligations, impose account-level restrictions.

6.5 Customer Support. Communications data is used to respond to your inquiries, resolve disputes, investigate complaints, and train our support team.

6.6 Legal and Regulatory Compliance. dei11 may use and retain your personal data as required to comply with applicable laws, respond to lawful requests from regulatory or law enforcement authorities, and maintain audit trails.

6.7 Marketing. Where you have provided consent, dei11 may use your contact details and gaming preference data to send you personalized promotional offers, bonus notifications, and product updates. You may withdraw consent at any time via your Account settings or by contacting [email protected]. Withdrawal of marketing consent does not affect processing carried out prior to the withdrawal.

6.8 Platform Improvement. Aggregated and anonymized analytics data is used to understand usage patterns, test new features, optimize platform performance, and inform product development decisions.

7.1 Service Providers (Data Processors). dei11 shares personal data with carefully selected service providers who process data on our behalf under binding data processing agreements. These providers include:

• Payment processors — BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, DANA, OVO, GoPay, ShopeePay, LinkAja, and their respective acquiring and settlement partners, to the extent necessary to process your transactions.
• Identity verification providers — third-party KYC platforms that process identity document images and return verification outcomes to dei11.
• Fraud prevention services — providers of device fingerprinting, IP intelligence, and behavioral analytics tools integrated into the Platform.
• Game content providers — studios such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Pocket Games Soft receive session tokens and wager data necessary to deliver game content. These providers operate under their own data security standards as certified studios.
• Infrastructure providers — cloud hosting, content delivery, and database providers that store and transmit Platform data under strict security and confidentiality obligations.
• Customer support platforms — live-chat and ticketing tools used by the dei11 support team, which process support interaction data.

7.2 Regulatory and Law Enforcement Disclosure. dei11 may disclose personal data to government authorities, financial intelligence units, or law enforcement agencies where required by applicable law, court order, or regulatory direction. dei11 will notify affected Members of such disclosures where legally permitted to do so.

7.3 Business Transfers. In the event of a merger, acquisition, or sale of all or a substantial part of dei11's business, Member personal data may be transferred as part of that transaction. dei11 will notify affected Members in advance of any such transfer and of any resulting changes to this Privacy Policy.

7.4 No Sale of Data. dei11 does not sell, rent, license, or trade your personal data to third-party advertisers, data brokers, or marketing networks under any circumstances.

8.1 What We Use. dei11 uses cookies, web beacons, local storage, and similar technologies on dei11.app. These technologies help us deliver a functional, secure, and personalized experience.

8.2 Categories of Cookies.

8.3 Managing Cookies. You may control non-essential cookies through your browser settings or the dei11 cookie preferences panel. Blocking strictly necessary or fraud-prevention cookies may prevent you from accessing the Platform or affect its security features.

9.1 Active Accounts. dei11 retains personal data for as long as your Account remains active and for a reasonable period thereafter to allow for dispute resolution, legal claims, and regulatory audits.

9.2 Closed Accounts. Following closure, dei11 retains the following data categories for the periods listed below:

• Identity and KYC documents — 5 years from Account closure, in compliance with anti-money-laundering record-keeping obligations.
• Transaction records — 5 years from the date of each transaction.
• Support interaction records — 3 years from the date of the interaction.
• Gaming activity logs — 2 years from Account closure, or longer where required for regulatory compliance or active dispute proceedings.
• Technical and device logs — 12 months from collection, unless flaged for active security investigation.

9.3 Deletion. Upon expiry of the applicable retention period, dei11 will securely delete or irreversibly anonymize your personal data. Anonymized, aggregated data (from which you cannot be identified) may be retained indefinitely for analytical purposes.

10.1 Technical Measures. dei11 implements industry-standard technical security measures to protect your personal data against unauthorized access, alteration, disclosure, and destruction. These measures include:

• TLS 1.2+ encryption for all data transmitted between your device and dei11.app;
• AES-256 encryption for sensitive data at rest, including identity documents and financial records;
• Multi-factor authentication requirements for administrative access to data systems;
• Regular penetration testing and vulnerability assessments by independent security specialists;
• Intrusion detection systems and24/7 security monitoring of Platform infrastructure.

10.2 Organizational Measures. Access to Member personal data within dei11 is restricted to employees and contractors who have a genuine operational need to access it. All personnel with access to personal data are subject to confidentiality obligations and receive regular data protection training.

10.3 Data Breach Response. In the event of a personal data breach that poses a risk to Members, dei11 will notify affected Members and, where required, the relevant regulatory authority, within the timeframe prescribed by applicable law. Notification will describe the nature of the breach, the data categories affected, and the steps dei11 has taken in response.

As a Member whose personal data is processed by dei11, you hold the following rights with respect to your information. To exercise any of these rights, contact dei11 at [email protected] with the subject line "Data Rights Request". dei11 will respond within 30 days of receiving a valid request.

12.1 Strictly Adults Only. The dei11 Platform is intended exclusively for individuals who are 21 years of age or older. dei11 does not knowingly collect personal data from anyone under the age of 21.

12.2 Discovery of Minor's Data. If dei11 discovers or is notified that personal data has been collected from an individual under 21, we will immediately suspend the associated Account, delete or isolate the data pending investigation, and take appropriate steps in line with our child-protection obligations. Any funds in the Account at the time of suspension will be handled in accordance with our Terms & Conditions and applicable compliance requirements.

13.1 Scope Limitation. This Privacy Policy applies solely to the dei11 Platform (dei11.app) and does not extend to any third-party websites or services that may be referenced in dei11 content or accessible via links on the Platform.

13.2 No Responsibility for Third Parties. dei11 is not responsible for the privacy practices of third-party game studios, payment processors' consumer-facing interfaces, or any other external services. We encourage you to review the privacy policies of any third-party service you interact with independently of dei11.

14.1 Cross-Border Processing. As an internationally operating platform, dei11 may transfer your personal data to servers and service providers located outside Indonesia. Transfers to third countries are subject to appropriate safeguards, including contractual data protection clauses that require receiving parties to protect your data to a standard at least equivalent to the protections described in this Privacy Policy.

14.2 Game Studio Data. Game content providers (such as Evolution Gaming, Pragmatic Play, and Spribe) operate data infrastructure in various international jurisdictions. Session data transmitted to these studios for game delivery is subject to their own certified security standards, which dei11 evaluates as part of our vendor due-diligence process.

15.1 Right to Update. dei11 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. Material changes will be communicated to registered Members via their registered email address not less than 14 days before the revised policy takes effect.

15.2 Effective Date. The effective date and revision date displayed at the top of this document will be updated with each revision. Continued use of the Platform after the effective date of a revised Privacy Policy constitutes acceptance of the changes.

15.3 Prior Versions. Previous versions of this Privacy Policy are available on request from dei11 customer support.

16.1 Data Inquiries. For any questions about this Privacy Policy or requests to exercise your data rights, contact the dei11 privacy team at: [email protected] (plain text — not a clickable link). Please include "Privacy Policy" or "Data Rights Request" in your subject line to ensure prompt routing to the correct team.

16.2 Response Timeframe. dei11 will acknowledge your inquiry within 5 business days and provide a substantive response within 30 calendar days. Where a request is complex or covers a large volume of data, dei11 may extend the response period by up to a further 30 days and will inform you of the extension.

16.3 Complaints. If you are dissatisfied with dei11's handling of your personal data or its response to a data rights request, you may raise a formal complaint with dei11 by contacting [email protected] and requesting escalation to the compliance team. dei11 is committed to resolving all privacy complaints fairly and in good faith.